Frequently asked questions
For patients
GENERAL INQUIRIES
Is Acutis CLIA Certified and CAP Accredited?
Where is the Acutis headquarters?
TESTING
What is Acutis’ testing turnaround time?
How do I access my lab test results?
- Infectious disease: At this time, lab test results will be available to you upon receipt of a completed HIPAA release authorization. Reach out to your physician if you are interested in being granted access to this information.
- Toxicology: Patients should request their lab test result reports directly from their referring provider. For those requests made to Acutis, we will ask for a written request via a completed HIPAA release authorization form for any such requests.
I have questions about my test results. Who should I talk to?
Can I request my own laboratory tests?
COVID-19
What is the cost of COVID 19 PCR and Antibody Testing?
- Acutis’ SARS-CoV-2 (COVID-19) testing cash price is $200.00.
- Acutis’ SARS-CoV-2 (COVID-19) Antibody testing cash price is $75.00 per unit.
Does my physician offer COVID-19 testing through Acutis Reveal?
PAYMENT
How do I submit payment for testing services?
Please visit our Patient Portal for instructions on how to submit payment online, over the phone, or through the mail.
BILLING / INSURANCE
Why did I receive a bill from Acutis?
Does my insurance cover Acutis’ testing?
How can I pay my bill?
My insurance company issued me a check; do I send it to Acutis?
400 Karin Lane, Hicksville, NY 11801
How can I contact Acutis’ Billing Department?
- Billing secure email – billingmanagement@acutis.com
- Billing secure fax – (347) 565-0337
- Billing secure phone – (347) 662-2450
- Main secure phone – (844) 522-8847, option 3
CONTACT
For clients
GENERAL INQUIRIES
Is Acutis CLIA Certified and CAP Accredited?
Where is the Acutis headquarters?
TESTING
What is Acutis’ testing turnaround time?
What is the sensitivity/specificity of Acutis’ tests?
How long are samples viable?
- Acutis Reveal GIT: 15°C to 30°C ambient temperature for 7 days
- Acutis Reveal PIT: 15°C to 30°C ambient temperature for 48 hours
- Acutis Reveal RIT: 15°C to 30°C ambient temperature for 48 hours
- Acutis Reveal COVID-19 Antibody: 15°C to 30°C ambient temperature for 48 hours
- Acutis Reveal COVID-19: 15°C to 30°C ambient temperature for 48 hours
- Acutis Reveal Bordatella: 15°C to 30°C ambient temperature for 48 hours
- Acutis Reveal Flu A/B & RSV Assay: 15°C to 30°C ambient temperature for 48 hours
- Toxicology oral specimen: 15°C to 30°C ambient temperature for 7 days
- Toxicology urine specimen: 15°C to 30°C ambient temperature for 7 days
COVID-19
What is the cost of COVID 19 PCR and Antibody Testing?
-
Acutis’ SARS-CoV-2 (COVID-19) testing cash price is $125.00. -
Acutis’ SARS-CoV-2 (COVID-19) Antibody testing cash price is $75.00 per unit.
I would like to utilize Acutis Reveal COVID-19 testing at my practice. Who do I contact?
ORDERING
BILLING / INSURANCE
Which insurances does Acutis accept?
Acutis accepts all plans regardless of network status. Please visit our Payor Relations page for more information. You may also contact your Sales Specialist for more information.